Trial, cancellation and refunds
When you are charged, how to stop being charged, and what is refundable.
Draft under legal review. These terms are not in force and do not yet bind anyone.
The trial
Your trial costs nothing. Cancel before it ends and you are never charged. If you have not cancelled by the time it ends, your subscription starts and your card is charged at the price shown when you subscribed.
Cancelling
You can cancel at any time from your account settings. Cancelling stops future charges; it does not end the period you have already paid for. You keep access until the end of that period, and you are not billed again.
What is not refunded
Once a billing period has started it is not refunded or pro-rated, monthly or annual. That includes an annual period cancelled part-way through: billing stops, access runs to the end of the year you paid for, and the unused part is not returned.
If we close your account for a breach of the terms of service or the acceptable use policy, nothing is refunded and anything outstanding remains payable.
A charge you did not authorise
If you see a charge from us you did not make, write to support@batohi.comand contact your card issuer. We will investigate, and your card's own protections apply regardless of this policy.
Your data when it ends
When a subscription ends or an account closes, its data is deleted as described in the privacy policy. Deleted data cannot be restored, so export anything you want to keep before you cancel.
Asking anyway
Refund requests go to support@batohi.com. We read every one. The policy above is what we apply, and we do not promise a response time.